Maintenance Contracting and Outsourcing
October 09- October 13 \ 2022 Kuwait
October 16- October 20 \ 2022 : Amman
November 06—November 10/2022: Amman
Introduction
In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators. This highly interactive Maintenance Engineering training seminar on Maintenance Contracting & Outsourcing will ensure that you understand how to decide rationally what maintenance activities to outsource and what's not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the seminar with the tools to improve your contracts and contract management.
This training seminar will highlight:
Þ Understanding Outsourcing considerations
Þ Contracting Types, including Service Level Agreements (SLA’s)
Þ Key Performance Indicators (KPI’s) to Monitor Performance
Þ Developing Contracts – The Contracting Cycle
Þ Negotiating Skills
Þ Continuous Improvement and Performance Management: How to Evaluate the Performance with All Parties Involved
Objectives
Participants attending the training seminar will:
Þ Decide rationally what maintenance activities to outsource and what's not
Þ Use the features, functions and benefits of lean maintenance contracts
Þ Use the most applicable type of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
Þ Define service levels and monitor the contractor performance
Þ Develop and negotiate a maintenance contract
Þ Recognize the pitfalls
Þ Evaluate the delivered performance of all parties involved
Þ Implement maintenance contract management
Who Should Attend?
Þ All professionals involved in procurement and supply chain management
Þ All professionals negotiating, managing and verifying maintenance contracts
Þ Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this seminar as a unit
Þ Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Outsourcing Considerations
Þ Introduction
Þ Asset Management - The Business Impact of Maintenance
Þ Considerations in Outsourcing Maintenance – What to outsource and what not?
Þ Risks Involved
DAY 2 :
Maintenance Contracts
Þ Maintenance Contract Types
Þ Parties Involved
Þ The Tendering Process – Modern Ways of Tendering
Þ Choosing the Right Contractor
Þ Costing the Service
Þ Defining Key Performance Indicators to Monitor the Performance of All Parties Involved
Þ Use of Balanced Scorecard with Performance Contracts
Þ Getting Organized and Working Together
DAY 3 :
Developing the Maintenance Contract
Þ Vendor Management
Þ The Contracting Cycle
Þ Assemble a Team
Þ Assess, Determine and Specify the Required Service Levels
Þ Writing the Contract – Contents of a Maintenance Contract
Þ Implementing Contract Management – How to make it work? (Performance Management)
Þ Periodic Evaluation & Improvement
DAY 4 :
Grounding and Negotiating the Contract
Ü Expectations about Availability, Reliability and Costs
Ü The Extensive Preventive Maintenance Schedule – “tricks” of Maintenance Contractors
Ü The Seven Steps to Develop a Risk Based Maintenance Concept
Ü Using the Maintenance Concept to Negotiate More Effectively Lean Maintenance Contracts
Ü Negotiating the Contract – negotiation ploys
Ü Negotiating the Contract – negotiation tactics
Ü Negotiating Tips
DAY 5
Final Workshop
Þ Development of a Maintenance Contract in Groups
Þ Defining the Requirements and Service Levels
Þ Develop the Offer
Þ Selection Criteria
Þ Presenting the Bid
Þ Closing the Contract
Þ Evaluation of Results
Þ Wrap-up
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: 4.250USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session