Ø INTRODUCTION

  Today businesses are looking at empowerment as a catalyst for higher levels of employee productivity and engagement. Numerous studies and expert opinions have stressed the positive impact of empowerment on an organization’s quality of work, employee satisfaction, collaboration, productivity, and costs. However, empowerment cannot happen without an active and committed role from management.

In this IACT course, we cover the rising importance of empowerment in the workplace and the tools available for management to integrate it into the working environment of an organization.

Ø Objectives

At this program's conclusion, participants should be able to:

l  Build an in-depth understanding of empowerment

l  Acquire vital managerial competencies to empower and engage 

l  Develop and manage empowered employees

l  Gain team commitment and performance through delegation and interdependence

l  Employ acquired knowledge on empowerment at the organizational level

Ø TRAINING METHODOLOGY

This training course will combine presentations with instructor-guided interactive discussions between participants relating to their individual workplace. Practical exercises, video material and case studies aiming at stimulating these discussions and providing maximum benefit to the participants will support the training.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

l  30% Lectures, Concepts, Role Play

l  30% Workshops & Work Presentations, Techniques

l  20% Based on Case Studies & Practical Exercises

l  20% Videos, Software & General Discussions

Pre and Post Test

Ø WHO SHOULD ATTEND?

l  This course targets managers and supervisors who are keen on improving productivity and achieving sustained higher results from their employees and teams.

l  The course also serves as a strong foundation for senior managers and leaders who want to know more about empowerment and what to expect as they consider new market demands on performance and results.

                                                                               Outline

Day 1

l  Understanding empowerment

l  Defining empowerment

l  Recognizing the benefits

l  Recognizing the roadblocks

l  Recognizing the mistakes

Day  2

 Empowering the Manager

l  The shift in mindset

o   The behavior

o   The results

o   The value

l  From manager to leader

o   Getting the buy-in

o   Setting career paths and reward systems

o   Creating the challenge

o   Measuring empowerment

o   Clearing the way

l  The ethos of an empowering manager

o   Sharing goals and direction

o   Building trust

o   Availing information

o   Delegating

o   Appreciating and giving feedback

Day 3

 Empowering the employee

l  Encouraging a new behavior

o   Responsibility, Authority and Accountability (RAA)

o   Revisiting the job scope

o   Creating the zones of authority

o   Respecting the boundaries

o   Dealing with shared accountability

o   Setting the expectations

l  Performance management and reviews

Day 4

l  Empowering teams

l  Teams and the empowered workplace

l  Characteristics of an empowered team

l  Advantages and disadvantages of team empowerment

l  Setting expectations

o   Goals

o   Accountability

o   Teamwork

o   Self-management

o   Decision making

o   Results

Day 5

The empowered organization

l  Characteristics of an empowered organization

l  The role of leadership

l  The importance of coaching and mentoring

l  The transformative process

l  The supportive structure

l  Communicating empowerment

l  Auditing empowerment