Advanced Skills Program for Executive Office Assistants

Posted in Customer Service - Sales & Marketing

June 23– June 27 \ 2024 : Dubai

September 08- September 12 \ 2024 : Dubai

November 06- October 10\ 2024: Dubai

This IACT 5 days training is an advanced programme that develops the managerial strengths and abilities of 21st century Executive Assistants, Personal Assistants & Secretaries. This groundbreaking training raises the skills and professionalism of this vital workforce sector.

This training has been designed to meet the demand for a comprehensive programme that increases the confidence and abilities of Assistants at work and develops them both professionally and personally.

Objectives

Participants attending the training seminar will:

Þ Elevate Executive Office Assistants and secretaries to higher levels of productivity through these benefits:

Þ • Equip – with the skills, techniques, and tools to become fully multifunctional

Þ • Prepare – for the ever-increasing demands of the 21st century Executive Office Assistants through improved time management, enhanced communications skills, and more effective control of meetings and events

Þ • Build – confidence, powers of influence, and self-esteem from a heightened understanding of self-worth, emotional intelligence, assertiveness and management of relationships – especially the

Þ Boss-PA relationship

Þ • Achieve – job satisfaction and career expectations by continuous professional development, balancing work with life and transforming stress

Course Methodology

The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.

Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate

your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

30% Lectures, Concepts, Role Play
30% Workshops & Work Presentations, Techniques
20% Based on Case Studies & Practical Exercises
20% Videos, Software & General Discussions

Pre and Post Test

Outline

DAY 1:

Leadership

Þ Enhancing your management skills set

Þ Fine-tuning responsibilities

Þ Exploring and identifying leadership styles

Upwards Management of Your Executive

Þ Value tests

Þ Time management

Þ The grid of urgency – dealing with time bandits

Þ Goal setting

Þ Boss v. Executive Office Assistants priorities

Þ Delegation – managing the relationship with your boss

Þ Running the office

DAY 2 :

Communications Skills Toolkit

Þ Unpacking and practicing proven negotiations skills

Þ Developing the art of influence

Þ Build – confidence, powers of influence and self-esteem from a heightened understanding of

Þ Self-worth, emotional intelligence, assertiveness

and management of relationships – especially the

Boss-Executive Office Assistants relationship

DAY 3 :

Building Your Strength in Relationship Management

Þ Understanding the enablers of motivation

Þ Internal and external drivers

Þ Practical motivational forces that you can influence

Þ Empowerment – vision – ownership – identifying talent

Þ Vision – ownership – identifying talent

DAY 4 :

Building your professional identity and image

Þ Your telephone image – telephone relationships

Þ Combating the five brigades of the telephone army –

Þ mastering the equipment

Þ Do’s and don’ts of answering the telephone

Þ Listening skills – creating one’s identity over the

Þ telephone

Þ Covering for the boss – assertiveness

Þ ore image enhancements

Meetings, agendas and minutes

Þ meetings diagnostics – team-building

Þ Meetings alternatives – cost v. effectiveness

Þ Meeting types – minute-taking styles

Þ Brainstorming – preparations & equipment

Þ Partnering with the meeting chairperson – the role

of the secretary

Þ Participation – note-taking

Þ Minute-publishing styles –distribution of agenda and

minutes

DAY 5 :

Managing your continuous professional development

Þ Continuous learning – learning characteristics

Þ Career Growth

Þ Sustained self-motivation

Stress Transformation

Þ Analyzing stressors – identifying effects of stress

Þ Learning to transform stress

Fees:

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: 3.750USD$

Who Should Attend?

This highly practical and interactive course has been specifically designed for:

Executive Assistants
Management Assistants
Chiefs of Staff
Office Managers
Senior Assistants
Executive Personal Assistants
Executive Secretaries
Personal Assistants
Personal Secretaries
Administration Managers

Schedule:

08:30 – 10:15 First Session

10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

12:15 – 12:30 Coffee Break