September 17– September 21\ 2023  : KUWAIT

October 01 - October 05 \ 2023           : DUBAI 

October 15 - October 19 \ 2023           : DUBAI 

November 12 - November 16\2023     : KUWAIT

Introduction

IACT Professional TQM course  is a completely structured, comprehensive, and organization-wide approach taken towards organizational structuring and management that continuously seeks to improve the quality rendered by the products, services belted out by the organization and the productivity of the resources handling the product. The aim is to continuously induce quality at each and every step of the organisational workflow in a bid to refine and fine-tune the processes and receive continuous feedback as per customers’ norms to refine still further.

Professional Total Quality Management course is an intensive programme where delegates will be learning about Introduction to Total Quality Management, Approaches of TQM, Process & Implementation of TQM, Requirement of TQM, Principles of TQM, Quality Association with TQM, Cost of Quality and also about Concluding Remarks – A Case Study on TQM.

This training course will empower you with a complete and detailed understanding and knowledge of total quality management. Since total quality management is a known concept recognised and practised by all departments and organisations.

Objectives 

Þ The required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organisation, in turn supporting career growth and progression

Þ The necessary confidence and knowledge to train other professionals on total quality management

Þ The ability and knowledge to contribute to organisational growth and development by delivering better quality, following the requirements of clients

Þ The confidence, experience and understanding to check existing processes and procedures followed within the organisation for adherence to standards set and suggesting changes if required

Þ The required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organisation

Þ To describe the importance of quality models.

Þ To identify various quality concepts.

Þ To compare various TQM philosophies.

Þ To apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.

Þ To discuss widely-used improvement methodologies.

Þ WHO SHOULD ATTEND?

Ü For those involved in TQM or those who want to learn more about the topic

Ü Managers or directors who have the responsibility of implementing TQM in their Organisation

Course Methodology

The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions

Pre and Post Test

Outline 

DAY 1: Introduction to Total Quality Management (TQM) Concepts

Þ Definition of Quality and Quality Models

Þ History of Quality

Þ What is TQM?

Þ The Relationship Between ISO 9000 and TQM

Þ Benefits of Implementing a Quality Model

Þ The Cost of Poor Quality.

Þ The Gurus Comparison (Deming, Crosby, Juran, Etc.)

Þ National Quality Award:

Þ The Malcolm Baldrige National Quality Award

Þ EFQM.

Þ Choosing the Right Model for Your Organisation.

Þ The Quality Maturity Ladder.

DAY 2: The Success Elements of TQM

Þ  Customer-Driven Quality.

Þ Plan-Do-Check-Act Model (PDCA).

Þ Eight Step Problem-Solving Methodology.

Þ Process Thinking.

Þ Eliminating the Non-Value Added.

Þ Management by Facts and Data.

Þ Continual Improvement and Kaizen.

Þ Enhanced Employee Participation and Decision-Making through Idea Generating Systems.

Þ Employee Reward and Recognition.

DAY 3: Tools for Total Quality Management

Þ What Is a Quality Tool?

Þ The Seven Quality Control Tools.

Þ Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification.

Þ Benchmarking

Þ Failure analysis

Þ PDCA (Plan–do–check–act) cycle

Þ Process management

Þ Product design control

Þ Statistical process control

Þ Brainstorming.

Þ Tree Diagrams: How-How and Why-Why Diagrams.

Þ Force Field Analysis.

Þ Affinity Diagrams.

Þ Process Mapping.

Þ Poka Yoke.

Þ Lean Thinking.

Þ Visual Management and5S Programme.

Þ Six Sigma.

DAY 4 : Elements of Total Quality Management

Þ Ethics

Þ Integrity

Þ Trust

Þ Training

Þ Teamwork

Þ Leadership

Þ Recognition

Þ Communication

Day 5 : Steps to Implement a Total Quality Management System

Þ Identify the need for change

Þ Clarify vision and mission with management and employees

Þ Survey key customer groups

Þ Identify critical success factors (CSFs)

Þ Map major processes/sub-processes

Þ Train and re-train employees

Þ Develop improvement plan

Þ Measure and report

Þ Challenges to Total Quality Management

Þ  Constraints by quality culture

Þ Autocratic style of leadership

Þ Lack of employee commitment

The improper channel of communication

Quality certifications regarded as bureaucratic exercise

Problems identifying customer needs

Fees:

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

 3,750 USD$

Schedule:

08:30 – 10:15 First Session

10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

September 17– September 21\ 2023  : Dubai

October 01 - October 05 \ 2023 : Dubai

October 01 - October 05 \ 2023 : Amman

November 12 - November 16\2023 : Kuwait

Introduction

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to.

 This IACT Five-day course will help you describe what you want to do and get people where you want to go.

Objectives 

By the end of the course, participants will be able to:

Þ Identify the values that support their company

Þ Define the vision for their company

Þ Write a mission statement that explains what the company’s purpose is

Þ Complete meaningful SWOT analyses

Þ Apply tools and techniques to create a strategic plan that directs the organization from the executive to the front line

Þ Implement, evaluate, and review a strategic plan

Þ Identify how related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan

Who Should Attend?

Þ CEO’s, COO’s, new and existing managers, team leads, operations managers, project managers, program managers, technical managers, chief officers, department heads, human resource managers, training managers, supervisors, and anyone aspiring to move into a leadership or management role.

Course Methodology

The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions

Pre and Post Test

Outline 

DAY 1:

Strategic Thinking and External Analysis

Þ Definitions of strategy and strategic planning

Þ Why are strategy and strategic planning important

Þ Understanding the main frameworks for strategic analysis

Þ Private and public sector strategies – Similarities and Differences

Þ External analysis - Understanding and Analysing Business Attractiveness

Þ Analysing customers and benchmarking your own strategic position

Þ How attractive is the game that we have chosen to play

DAY 2: 

Internal Analysis and Fusion into Strategic Choice

Þ The interface and balance of external and internal analysis

Þ Internal analysis: Financial

Þ Internal analysis: Non-financial

Þ The concept and practicalities of the “balanced scorecard”

Þ Diagnosing and analysing strategic problems and opportunities

Þ Fusion of analysis into strategic choices - SWOT and the Strategy Matrix

Þ How well are we playing the game that we have chosen to play

DAY 3 Strategic Plans and the Relevance of Alliances and Joint Ventures

Þ Review of the tools used so far

Þ The content of a strategy: Avoiding “Paralysis by Analysis”

Þ Putting a strategic plan together – the 5-page framework

Þ Strategies for alliances and joint ventures

Þ Management of alliances and joint ventures

DAY 4 :

Global Strategy, Team Building and the Management of Internal Communication

Þ The essence of globalisation and global strategy

Þ Globalisation – The Strategic Dimension

Þ Globalisation – The Organisational Dimension

Þ Globalisation – The Human Dimension

Þ How to build and manage a strategic planning team

Þ Communicating strategy through the organisation

Þ Gaining your team’s commitment and buy-in to the strategy

DAY 5 :

Strategic Implementation and Getting the Value out of Strategy

Þ Alignment of strategy, culture, structure and people

Þ Effective execution - Converting Strategic Analysis and Planning into Action

Þ Aligning and linking strategy with operational objectives

Þ Implementation – Getting Practical Things Done

Þ Creating tomorrow’s organisation out of today’s organisation

Þ Strategic planning at a personal level

Þ Overview: The complete strategy process

Þ Summary and conclusions - The Corporate And Individual Value Of Strategic Planning

Fees:

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

3.750USD$

Schedule:

08:30 – 10:15 First Session

10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

September 10 -  September 14\ 2023 : Amman

October 01 - October 05\2023 : Dubai

November 12- November 16\2023: Kuwait

Introduction

This course is part of a series in Advanced process development methods and it focuses on a wide range of methods  can use to help their organizations.

 you will be able to distinguish among a wide range of process development methods , choose the most appropriate one for your situation and devise a practical plan on how to launch it in your organization. And for extra confidence, each method I discuss includes a section with tips .

IACT look forward to seeing you in the course.

Objectives 

At this program's conclusion, participants should be able to:

Þ provide participants with a comprehensive understanding of various approaches, tools, and techniques used to improve and optimize business processes.

Þ Understanding Process Improvement Concepts

Þ Familiarity with Process Development Methods

Þ Knowledge of Tools and Techniques:

Þ Participants will be equipped with the knowledge, skills, and tools necessary to lead or contribute effectively to process development projects and drive sustainable improvements within their organizations.

 WHO SHOULD ATTEND?

This course is designed for professionals seeking a greater understanding of Individuals who will lead or play a key execution role in process development methods in their public sector organization

Þ Public Sector  and Team Leaders

Þ Supervisors responsible for the use and application of process development methods and appraisal techniques within the Public Sector

Þ Performance Management Officers

Þ Human Resource Directors

Þ Employee Relations Managers

Course Methodology

The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions

Pre and Post Test

Outline 

DAY 1:Introduce participants to the fundamental concepts and principles of process improvement,

Þ Importance of efficiency

Þ Effectiveness

Þ Quality

Þ Customer satisfaction.

Familiarity with Process Development Methods: Provide an overview of different process development methods

Þ  Lean Six Sigma

Þ  Business Process Reengineering

Þ  Kaizen

Þ Agile Methodology

Þ Total Quality Management

Þ Value Stream Mapping

Þ  Design of Experiments

Þ  Theory of Constraints

Þ  Business Process Management

Þ  Statistical Process Control

DAY 2: Explore the various tools and techniques employed in process improvement,

Þ Process mapping

Þ Root cause analysis

Þ Data analysis

Þ Statistical analysis

Þ Flowcharting

Þ Value stream mapping

Þ Control charts,

Þ Problem-solving methodologies.

Practical Application:

Þ Enable participants to apply process development methods to real-world scenarios and case studies, allowing them to gain hands-on experience in identifying process improvement opportunities

Þ Analyzing data

Þ Implementing changes

Þ Measuring results

DAY 3:  Process Analysis and Evaluation:

Develop participants' ability to analyze existing processes

Þ Identify bottlenecks, waste

Þ Inefficiencies

Þ Evaluate process performance using key performance indicators (KPIs) and metrics.

Continuous Improvement Mindset:

Þ Foster a culture of continuous improvement and change management 

Þ Emphasizing the importance of ongoing monitoring Measurement, and adaptation of processes.

DAY 4 :

Collaboration and Teamwork:

Þ Promote effective teamwork and collaboration in process improvement initiatives

Þ Mphasizing the need for cross-functional involvement

Þ Communication, and shared responsibility.

Leadership and Change Management:

Þ Develop leadership skills necessary to drive process improvement initiatives

Þ  Managing resistance to change

Þ Motivating teams

Þ Effectively communicating the vision and benefits of process development.

DAY 5

Ethical Considerations:

Þ Raise awareness of ethical considerations 

Þ Impact of process improvements on employees, customers, and other stakeholders.

Þ Emphasize the importance of fairness, transparency, and responsible decision-making in process development.

Project Management:

Þ Introduce participants to project management principles and techniques relevant to process improvement initiatives

Þ Goal setting, planning, resource allocation, monitoring

Þ Project evaluation

Fees:

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

3,750 USD$

Schedule:

08:30 – 10:15 First Session

10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

September 03– September 07 \ 2023  :  Kuwait

September 03 – September 07 \ 2023  :  Dubai

October 01 - October 05\ 2023 : Dubai

November 12—November 16\2023: Muscat

Introduction

Performance Management is ensuring that the employee and the organization are focused and aligned towards strategic priorities. This  Performance Management training course will show you how to integrate Performance Objectives, Critical Success Factors and Key Performance Indicators into a performance management system applied by a highly skilled leadership, managerial, and supervisory team.

This will enable the top-performing companies to not only develop future and existing leaders but also formulate robust performance management processes. This includes regular performance reviews and detailed appraisals, merit-based reward and recognition, staff development aligned with business needs, and defensible approaches to low or non-performance. Managers need to customize their strategies to each staff, whether developing stretched goals for over-performers or dealing with difficult and or low performing staff. The correct design and usage of SMART objectives also enable requisite to follow through and play an integral part in any performance management system.

It is developed after extensive research and is aligned to global best practices and benchmarks. This training course will also prove invaluable for experienced leaders who want to build their skills to the next level, and for managers who have had no formal experience or training with regards to managing performance.

This training course will highlight:

Þ The comprehensive design and implementation of an effective Performance Management System

Þ The core skills that leaders across all levels require to be effective in Performance Management

Þ Performance appraisals that work in a diverse and multi-cultural environment

Þ Managing and Improving on low and non-performance

Þ Maintaining excellent performance via positive reinforcement and affirmation

Þ Achieving the balance between accountability, responsibility, empowerment, and results

Objectives 

At this program's conclusion, participants should be able to:

Þ Understand and implement the key elements to design a strategic organizational and departmental objective.

Þ Setting goals that drive high performance and achieve culture.

Þ Realize the benefits of utilizing and effective goal setting tools and linking it practically performance measurement system.

Þ Deploy a successful methodology for developing and implementing goal metrics.

Þ Evaluate and select success factors and performance measures/KRIs/KPIs

 WHO SHOULD ATTEND?

This training course is a suitably wide range of professionals but will significantly benefit

Þ Human Resource

Þ Employment Relations

Þ Personnel Staff

Þ All Line Managers

Þ Team Leaders

Þ Supervisors

Þ Learning & Development

Þ Training Officers

Þ Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques

Course Methodology

The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions

Pre and Post Test

Outline 

DAY 1:

Introduction to Performance Management

Þ The Context and Business Case for Performance Management

Þ Strategic and Integrated Performance Management

Þ The Importance of Establishing a Culture of High Performance

Þ The Principles and Building Blocks of Effective Performance Management

Þ The Role of HR and Leaders within Performance Management

Þ Motivational Theories, Models and their Role in Performance Management

Þ The Psychological Contract in Practice

DAY 2: 

Performance Management: Setting Performance Objectives

Þ What are the performance objectives?

Þ Key Elements of Performance Objectives – SMART

Þ The Importance of Agreeing to Objectives

Þ Quantitative and Qualitative Objectives

Þ Developing SMARTMaC Objectives

Þ Setting Objectives

Þ Achieving Holistic Organization Integration – Vertical, Horizontal and Functional

DAY 3: 

Performance Management: Key Performance Indicators (KPIs)

Þ What are KPIs?

Þ Significance of Performance Objectives and KPIs

Þ Developing the Best KPIs for Your Organization

Þ Designing KPIs that Matter

Þ The Value of the Balanced Scorecard (BSC)

Þ The Purpose of Employee Appraisal

Þ Managing Challenges with the Employee Appraisal

DAY 4 :

Performance Management: Managing Performance

Þ Monitoring Employee Performance with Ongoing Review

Þ Addressing the Performance Gap – Proven Approaches to Solving Performance Problems

Þ Managing a Performance Problem

Þ Improving Attendance at Work – Resolving Absences and Sick Absences

Þ Agreeing with the Performance Appraisal Rating

Þ Performance Appraisal and the Link to Rewards and Recognition

Þ Benchmarked Performance Appraisal Methods

DAY 5 

Impact of Positive and Constructive Feedback and Coaching

Þ Optimal Feedback Models to Provide Constructive and Developmental Feedback

Þ Impact of Giving and Receiving Useful Feedback

Þ Coaching for Effective Performance

Þ Continuing Professional Development: Personal Development Planning (PDP)

Þ Review, Summary and Final Evaluation

Fees:

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

 3,750 USD$

Schedule:

08:30 – 10:15 First Session

10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session